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<p><img border=0 height=55 src="gifs/rwtbookingcondx.gif"
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<p><font face=Arial,Helvetica>realworld-travel.com ltd, trading
as realworld-travel, ( "the company ") accepts bookings
subject to the following conditions:</font> </p>
</div>
<p><font face=Arial,Helvetica>1. Your Holiday Contract</font> <br>
<font face="Arial,Helvetica" size="2">You must send the company
a signed <a href="bookingform.html" target="_top">booking form</a>,
the person who signs doing so for all individuals included on the
form. The contract is between the company and the person/s intending
to travel/travelling on ground-arrangements offered by the company.
For Air travel the person/s travelling are contracted to the ATOL
holder as detailed on the Confirmation. The services that we agree
to supply are those that appear on your confirmation invoice. You
must check that this is accurate. Special requests not included
on the confirmation invoice do not make up part of the contract.
This contract and all matters arising from it are subject to English
law and the sole jurisdiction of the English Courts.</font>
<p><font face=Arial,Helvetica>2. Secure your booking and payments</font>
<br>
<font face="Arial,Helvetica" size="2">A non-refundable deposit of
£100 must be sent with the signed <a href="bookingform.html" target="_top">booking
form</a>. If for any particular tour a higher deposit is required
this will be outlined in the tour information. Acceptance of the
booking will be made in writing by the company, at which point a
contract comes into existence. The balance of the tour price is
due 56 days before departure, and should this payment not arrive
the company reserves the right to treat the booking as cancelled,
with normal cancellation conditions applying. Should the booking
be made within 56 days of the departure date then the full payment
is required on booking.</font>
<p><font face=Arial,Helvetica>3. To change your booking</font> <br>
<font face="Arial,Helvetica" size="2">Should you need to change
your departure date or tour, this can be done subject to availability,
for a set fee of £30 so long as it is more than 56 days before departure.
Within 56 days the amendment charge will be £50 + any non-refundable
costs incurred from cancellation of your original arrangements.
This charge is to cover the costs we incur in the changing of travel
arrangements with the overseas operator, hotels and other services.</font>
<p><font face=Arial,Helvetica>4. To cancel your booking</font> <br>
<font face="Arial,Helvetica" size="2">Any cancellations by you must
be made in writing. The date on which the company receives the letter
will determine the cancellation conditions that will apply. These
are listed below, and are a percentage of the total tour cost:</font>
<font size="2"><br>
<font face=Arial,Helvetica>a. 56 and more days before departure:
retention of the deposit.</font></font> <font size="2"><br>
<font face=Arial,Helvetica>b. 55-42 days before departure: 30%</font></font>
<font size="2"><br>
<font
face=Arial,Helvetica>c. 41-29 days before departure: 50%</font></font>
<font size="2"><br>
<font face=Arial,Helvetica>d. 28 days or less: 100%</font></font>
<font size="2"><br>
<font face=Arial,Helvetica>The premium of any insurance will also
retained in the event of cancellation. We strongly advise that insurance
is taken out that covers the refund of monies paid should, for certain
reasons, the need arises for cancellation. </font></font>
<p><font face=Arial,Helvetica>5. If you have a complaint</font> <br>
<font face="Arial,Helvetica" size="2">Should you have a complaint
while on holiday, you must notify your guide or the local operator
so that they can do what they can to immediately rectify it. Failure
to do so will result in the client's ability to claim compensation
being removed or at least reduced. If the problem is not brought
to the operator's attention they have no opportunity to rectify
it. If they are unable to do so then you must notify the company
in writing within 28 days of your return home in order to give the
company a reasonable opportunity to make inquiries of the operator.
If you have a complaint that cannot be resolved, the ABTA has a
service and complaints procedure, details of which are available
from realworld-travel.</font>
<p><font face=Arial,Helvetica>6. Travel documents and health</font>
<br>
<font face="Arial,Helvetica" size="2">You must be in possession
of a valid passport and all the visas and permits required for your
tour. This includes any medical certificates that are required.
The client accepts responsibility for obtaining all such documentation.
The company does not accept responsibility if your documentation
is not in order.</font>
<p><font face=Arial,Helvetica>7. Insurance</font> <br>
<font face="Arial,Helvetica" size="2">Travel insurance is compulsory
for all clients travelling on a tour with the company. This insurance
must cover personal accident, medical expenses and repatriation.
Clients are solely responsible for arranging their own insurance
and they should ensure that they are covered for the full duration
of their tour.</font>
<p><font face=Arial,Helvetica>8. Tour Authority</font> <br>
<font face="Arial,Helvetica" size="2">At all times the authority
of your guide or the operator will be final when concerning matters
likely to endanger your safety and the well-being of the tour. You
must always comply with the local law, customs and drug regulations
of the country/ies you are visiting. Failure to do so may lead to
you being ordered to leave the tour without recourse to any refund
or any legal claim against the Company. In the case of ill health
the company and its operators can make those arrangements that it
sees fit and recover all monies paid by the client.</font>
<p><font face=Arial,Helvetica>9. Pricing system</font> <br>
<font face="Arial,Helvetica" size="2">All prices for tours and land
arrangements are quoted in UK Sterling unless otherwise stated.
The prices quoted on the web site may vary week to week due to fluctuations
in the exchange rates. At the time of reservation the price quoted
on your booking invoice becomes fixed and it is this price that
will be charged for your travel arrangements. </font>
<p><font face=Arial,Helvetica>10. If we change or cancel a tour</font>
<br>
<font face="Arial,Helvetica" size="2">It is not our intention to
make changes to, or cancel, your tour once we have accepted your
booking. However, from time to time it may be necessary and we reserve
the right to do so. Most changes are minor and in all cases we will
tell you, as soon as reasonably possible, before the date on which
you are due to depart.</font> <font size="2"><br>
<font
face=Arial,Helvetica>Occasionally, we may need to make a major change.
'Major changes' include a change of your UK departure airport, of
resort, of accommodation where the new accommodation is of a lower
official classification, your time of departure or return by more
than 12 hours, or change from a day to a night flight when the flight
departure time changes by more than 4 hours. If we do make any major
changes, you must let us know as soon as possible if you wish to
accept the changes or cancel the holiday.</font></font> <font size="2"><br>
<font face=Arial,Helvetica>Where we have accepted your booking and
we find that we have to cancel it (for any reason other than your
fault) before it is due to start or we cancel the holiday because
you do not wish to accept a major change by us, you can then either:</font></font>
<br>
<font face="Arial,Helvetica" size="2">a) Take a replacement holiday
with us of equivalent quality or higher quality provided that you
pay the additional amounts due (subject to availability);</font>
<font size="2"><br>
<font face=Arial,Helvetica>b) Take a replacement holiday with us
of lower quality (subject to availability) and we will refund the
difference in the sums which you have paid to us and the price of
the replacement holiday; or </font></font> <font size="2"><br>
<font face=Arial,Helvetica>c) Ask us to refund to you all payments
you have made to us.</font></font> <font size="2"><br>
<font
face=Arial,Helvetica>If you accept a major change or, where we have
had to cancel your holiday, choose either of the options in paragraphs
(a) or (b) above, we will pay you compensation in accordance with
Scale A below. If you choose the option (c) above we will pay you
compensation in accordance with Scale B below. Compensation will
not be paid where the change or cancellation is made as the result
of unusual or unforeseeable circumstances beyond our control, the
consequences of which we could not have avoided even with all due
care.</font></font> <br>
<font
face=Arial,Helvetica>_______________________________________________________________________</font>
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<td><font face="Arial, Helvetica, sans-serif" size="3">Period
before departure that notification is given by us:</font></td>
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<font face="Arial, Helvetica, sans-serif" size="2"> Compensation
per person <br>
<b>Scale A</b> </font>
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<font face="Arial, Helvetica, sans-serif" size="2"> Compensation
per person <br>
<b>Scale B</b> </font>
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<td><font face="Arial, Helvetica, sans-serif" size="2">0-7 days</font></td>
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£50
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£25
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<td><font face="Arial, Helvetica, sans-serif" size="2">8-14 days</font></td>
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£40
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£20
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<td><font face="Arial, Helvetica, sans-serif" size="2">15-28 days</font></td>
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£30
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£15
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<td><font face="Arial, Helvetica, sans-serif" size="2">29-42 days</font></td>
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£20
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£10
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<td><font face="Arial, Helvetica, sans-serif" size="2">43-56 days</font></td>
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£10
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£5
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<td><font face="Arial, Helvetica, sans-serif" size="2">More than
56 days</font></td>
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£5
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£0
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<p><font face="Arial,Helvetica" size="2">For children in respect of
whom reduced rates have been charged, credit/compensation will be
paid on a pro-rata basis of the adult rate.</font>
<p><font face="Arial,Helvetica" size="2">Please note in all cases
our liability in respect of significant changes and cancellations
is limited to offering you the above mentioned options and where
applicable the compensation payments set out above. We regret that
we cannot be held responsible for incidental/consequential costs
or expenses you may incur as a result of any changes or cancellations.
No compensation is payable for minor changes.</font> <font size="2"><br>
</font>
<p><font face=Arial,Helvetica>11. Our liability for your tour</font>
<font size="2"><br>
<font face=Arial,Helvetica>We accept responsibility for any death,
bodily injury or illness caused to you as a result of the proven
negligent acts and/or omissions of our employees and agents and
our suppliers and sub-contractors and their servants and/or agents
while acting in the scope of, or in the course of, their employment.
Except as provided in paragraphs (a) to (c) below, we accept responsibility
for any damage caused to you as a result of any failure to perform,
or improper performance of the services we have agreed to provide
to you. We will not be responsible to you where failure or improper
performance is not due to our fault or that of our suppliers because:</font></font>
<p><font face="Arial,Helvetica" size="2">a) Such failure is attributable
to you or any member of your party:</font>
<p><font face="Arial,Helvetica" size="2">b) Such failure is attributable
to a third party unconnected with the provision of the services
to be provided to you and is unforeseeable or unavoidable; or</font>
<p><font face="Arial,Helvetica" size="2">c) Such failure is due to
unusual and unforeseeable circumstances beyond our control, the
consequences of which could not have been avoided even if all due
care had been exercised, or to an event which we or our suppliers,
even with all due care, could not foresee or forestall. Such circumstances
or events include (without limitation) war or threat of war, riot,
civil strife, industrial dispute, terrorist activity, natural or
nuclear disaster, fire or adverse weather conditions.</font>
<p><font face="Arial,Helvetica" size="2">Subject to the limitation
of liability set out in the following paragraph, our liability to
you for any loss and damage which you may suffer (other than personal
injury resulting from the non-performance or improper performance
of the services included in the holiday) is limited to twice the
price of your holiday.</font> <font size="2"><br>
<font face=Arial,Helvetica>Our liability to you for the non-performance
or improper performance by air carriers, sea carriers, rail carriers
or hotel keepers of any services to be provided by them as part
of your holiday is limited to the amount you can validly recover
against such carrier or hotel keeper:</font></font>
<p><font face="Arial,Helvetica" size="2">a) In accordance with any
applicable domestic law or the laws of the United Kingdom. For claims
other than personal injury arising out of travel and carriage within
the United Kingdom or which is otherwise not International; and</font>
<p><font face="Arial,Helvetica" size="2">b) For all claims arising
out of any other travel, carriage or accommodations, in accordance
with the International Convention which governs such service, including
those which have not been ratified by the United Kingdom.</font>
<p><font face="Arial,Helvetica" size="2">We do not accept liability
for any claim (other than claims for personal injury arising from
the non-performance or improper performance of any service) in contract,
tort (including negligence) or otherwise for consequential, economic
or indirect loss or damage. Nothing in these booking conditions
effects your statutory rights.</font> <font size="2"><br>
<font
face=Arial,Helvetica>Please note that where the cause of your loss,
damage or injuries is due to our agents, suppliers or sub-contractors,
our acceptance of liability is subject to you assigning to us your
rights against them and to your co-operating with us in any legal
action we may take against them.</font></font>
<p><font face="Arial,Helvetica" size="2">We accept responsibility
for the proper performance of the obligations in the contract between
you and the company even where these obligations are performed by
one of our suppliers. However we do not accept responsibility for
any damage/injury caused that are attributable to your own actions,
acts of some other party unconnected with the contract services
or where the damage/injury results from events/circumstances which
our outside our control and could not be reasonably forestalled. </font>
<font size="2"><br>
<font face=Arial,Helvetica>For injury claims our liability is in
all circumstances limited to twice the total price of the tour.
In agreeing to these terms you accept this limit on our liability
because it helps keep the prices of the tours as low as possible.</font></font>
<p><font face=Arial,Helvetica>12. Flights/delays</font> <font size="2"><br>
<font
face=Arial,Helvetica>We cannot accept any liability for any delay
in your outward or inward flight/s, whether the cancellation or
delay is caused by the weather, airline rescheduling, industrial
action or mechanical failure. We will give no refunds or compensation
for lost time and services from the itinerary.</font></font> <font size="2"><br>
<font
face=Arial,Helvetica> </font></font></p>
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